Our relationship with clients is dominated by the following definition and approach and actually begins from our very first contact with a prospective client. Our personal, face to face contacts with clients; defining the risk, collecting facts, data and background information, physical observation and interrogatory dialogue is the beginning of a professional client relationship in an ongoing, ever changing, customized risk management program.

What is Risk Management?

Risk Management is the “art or science of anticipating and controlling all elemental, inherent and environmental hazards (risks) that could cause financial loss, and determining the most efficient means of financing such loss”.

This Risk Management approach will result in a client specific customized risk management program. This serves as a foundation that is combined with IPNE’s resources and expertise which will result in a mutually beneficial client relationship.

Strategic Action Plan Assessment Development

Whether a client is large or small, personal or commercial, our commitment and strategy approach is the same.

• Develop a customized risk management action plan that meets the specific
individualized exposures, needs and capabilities of the client. This action plan
is accomplished through a personal risk assessment fact find with the client.

• Presentation to the client of a detailed proposal of insurance that includes: a
review of the results of the fact find and risk evaluation; a presentation of
recommended coverages; all acquired quotations from carriers; and
explanation of recommendations.

• A mutually agreed upon review of the action plan that will ensure the
updating of such plan to meet the changing needs and exposures of clients
as well as the continued timely and professional delivery of service to their
expectations.

Commercial Risk Management Support Services Available

• On-Site Inspections
• Boiler & Machinery Inspections
• Workers’ Compensation Risk & Loss Control Services
• Newsletter and Subject Specific Articles
• 24/ 7/ 365 Emergency Services
• Disaster Planning

“GOLD SEAL” Program
Specialized Risk Management Services for Social Service/Health Agencies

Benefits of Service

• National coverage with no limitations to territory
• Large network of loss control and risk management professionals with expertise in
all aspects of safety
• Quality and timely risk assessment and loss prevention services
• Risk management program suitable for your needs

Service Features

On Site Risk Assessments & Exposure Evaluation Surveys:
• CARF Certification Surveys
• Fire protection evaluations & NFPA code compliance surveys
• Fleet safety risk assessments
• Industrial Hygiene / Environmental Health Services & Evaluations
• Sprinkler system flow testing

Customized Loss Control Reporting:
• Quarterly Detailed Loss Reports Available
• Annual Trend Loss Reports
• Immediate Access to Company Loss Notes

Customized Risk Management Programs:
• Crisis management/emergency response and evacuation program
• Defensive driving orientation programs
• Driver Selection, MVR Review, and driver motivation and training
• Fleet Safety Program
• Passenger handling observation checklist

Training Modules:
• Coaching the van driver
• Employment practices liability for the human services sector
• Incident / accident investigation
• Management involvement in loss control
• Passenger assistance training
• Slip and fall prevention program
• Substance abuse training
• Transporting passengers with special needs training
• Wheelchair handling & occupant securement training
• Workplace safety committee development

Professional Liability / Directors & Officers Liability:
• Employment practices liability training
• Directors & Officers loss control trends
• Sexual harassment training